Right to Service Act

Government of Kerala - Local Self Government Department

Right to Service Act - Grama Panchayat

The Kerala State Right to Service Act, 2012 is enacted to ensure time-bound delivery of government services to the public. Under this Act, Grama Panchayats and local self-government institutions are mandated to provide designated services within specified time limits.

🎯 Key Objectives

  • Ensure time-bound delivery of public services
  • Eliminate unnecessary delays in government offices
  • Establish an accountable administrative system
  • Enhance transparency and efficiency in service delivery
  • Provide a clear mechanism for grievances and appeals

📜 Rights of the Citizen

  • Right to receive an acknowledgment receipt upon submitting an application
  • Right to obtain services within the stipulated timeframe
  • Right to know the written reason if an application is rejected
  • Right to file an appeal in case of service delay or rejection

⚖️ Appeal Mechanism

First Appeal:

If service is delayed or rejected, an application can be submitted to the designated First Appellate Authority.

Second Appeal:

If redressal is not obtained from the First Appeal, a Second Appeal can be submitted to the higher authority.

💻 Key Online Services

📄 Birth / Death Certificate Application
🏗️ Building Permit Application
💳 Tax Payment
📝 Trade License Application / Renewal
📩 Complaint / Grievance Submission

Major Portals

Key online service portals associated with Local Self Government Institutions in Kerala

KSMART Portal

Unified online portal for local body services including certificates, permits, and licenses.

Visit Portal

Information Kerala Mission

Official portal managing e-governance initiatives and digital services for local bodies.

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LSGD Department Kerala

Official website of Local Self Government Department offering government orders, schemes, and guidelines.

Visit Portal